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ISIS and CLF User Programme Manager

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As a representative for the user programmes, you will develop links and relationships with both UK and international facilities and stakeholders

ISIS and CLF User Programme Manager

Location: Rutherford Appleton Laboratory, Oxfordshire

Salary: £49,708 to £55,231 per annum (dependent on experience)

Assignment: Full time/Part Time

Contract Length: Open Ended

About the role

STFCs Rutherford Appleton Laboratory (RAL) is home to two world-leading research facilities: the ISIS Neutron and Muon Source and the Central Laser Facility (CLF). These facilities serve communities of several thousand academic and industrial users each year - they receive around 5000 user visits annually and over 2,000 beamtime proposals. We are now seeking a User Programme Manager to be responsible for all the business processes and practical arrangements required to support this substantial user programme. Within this role, you will manage the facility user office team and have an oversight of the electronic business systems. You will regularly liaise and work with departments across RAL to support visiting users, including catering, accommodation and security.

As a representative for the user programmes, you will develop links and relationships with both UK and international facilities and stakeholders. You will also be responsive for managing the budget for the user office and developing its range of current activities, which will include arranging additional support for the new Extreme Photonics Application Centre (EPAC).

Further duties will include:

  • Responsibility for ISIS and CLF proposal rounds, including all proposal work flow, arrangement of peer review panels, management of all proposal access modes, communications regarding proposal rounds including internally to ISIS / CLF staff and externally to the user community. Co-ordination between business systems software team and facility staff regarding proposal calls
  • Responsible for management of the ISIS User Committee
  • Responsible for experiment report and user satisfaction processes
  • Responsible for user visit management, including user visit work flows such as site entry, safety requirements, etc.
  • To work with other ISIS and CLF staff to produce timely reports and information on the user programmes.

About you

You will have excellent customer service skills and the ability to develop relationships with both internal and external organisations. You will have an experience in managing staff and also have an awareness and understanding of budget management. We are looking for someone with excellent communication skills who will be able to proactively engage with our facility users and staff. You will be degree qualified, or equivalent, in a relevant scientific subject as this role will require an understanding of ISIS and CLF instrumentation and applications. We are also looking for someone who is solution-focused with good attention to detail. You will need to have great organisational skills in order to manage the busy user programme for both departments. You will be able to develop a thorough understanding of the ISIS and CLF user programmes.

About us

The ISIS neutron and muon source at the STFC is a world-leading research centre which uses beams of neutrons and muons to study the atomic-level properties of materials, from soap films to superconductors, engineering to earth science, advanced battery components to biomolecules. The Central Laser Facility (CLF) is one of the world’s leading laser facilities, providing scientists from the UK and Europe with an unparalleled range of state-of-the-art laser technology. The CLF’s wide range of applications includes experiments in physics, chemistry and biology, accelerating subatomic particles to high energies, probing chemical reactions on the shortest timescales and studying biochemical and biophysical process critical to life itself.

As part of UK Research and Innovation (UKRI), STFC offers a benefits package designed to provide an excellent work/life balance including 30 days’ annual leave, flexible working hours, a workplace nursery, exceptional pension scheme, social and sporting activities and societies and a subsidised restaurant.

How to apply

Applicants are required to submit a CV and a cover letter outlining their suitability for this role. Please ensure you showcase your skills in relation to the defined criteria.

Applications are handled by UK Shared Business Services, to apply please visit our job boards. Applicants who are unable to apply online should contact us by telephone on +44 (0)1793 867000.

The closing date for applications is 13th December 2020.


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