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I.T Systems Support Engineer

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Overall purpose:
We are seeking a highly motivated Systems Support Engineer to join the Informatics group at the MRC Harwell Institute, working within our I.T. Services division.
This is an exciting opportunity to learn about a broad range of technical skills and IT domains within a supportive and collaborative Informatics department.

We are responsible for managing and maintaining a modern and robust I.T. Infrastructure, across a wide range of platforms and devices. We provide support to over 700 computers serving 350 staff within a secure, resilient high-performance network. We maintain and support over 130 physical and virtual servers (Windows, Linux, VMWare), with an onsite purpose-built data centre at the heart of our infrastructure. We have over 900 TB of disk storage, plus a secondary server room with replication, disaster recovery and back-up.

The successful candidate will have experience in server administration, alongside competency in network administration and large-scale storage solutions. We require an excellent team player who is self-motivated and willing to learn with training opportunities.

Main duties / key responsibilities:
• Daily management and monitoring of our I.T. infrastructure, ensuring maximum system availability
• Server administration, scheduled patching, support and monitoring; in both physical and virtual (VMware) environments - Windows and Linux
• Support and management of our Compellent data storage infrastructure
• Network management and troubleshooting, ensuring efficient and resilient data transfer and routing
• Management of the Microsoft Office 365 and Exchange hybrid infrastructure
• Manage and support the site’s Microsoft Active Directory Domain.
• Ensure data security, continuity and integrity with various strategies and technologies (Snapshots, replication, disk backup, tape backup, archiving)
• Audit and maintain security in line with our Cyber Essentials Plus accreditation
• Ensure our adherence to MRC I.T. policies

Working relationships:
• Work alongside the I.T. Services Support Technicians team, communicating change management and direction as required
• Report to the Head of Infrastructural I.T and in turn the Informatics Programme Leader to convey progress and pro-actively contribute strategic ideas for continual improvement
• Collaborate with bio-informaticians and software developers, providing infrastructural support
• Work closely with end users and those responsible for generating substantial data; assisting with good data management practices

Additional information:
We are committed to the personal development, training and wellbeing of our staff.
We have a large Informatics Group which includes a number of teams covering infrastructure and research.
The Infrastructural IT team supports all I.T. Infrastructure and internal systems development and is currently comprised of six posts within the I.T. Services team and six posts within the Software Development team.

Education / Qualifications / Training required:

• University degree or HND (or equivalent) in Engineering, IT or any other technical discipline

• CCNA qualification

Previous work experience required:

• Significant experience in a similar I.T. support environment.

Knowledge and experience:

• Networking administration and troubleshooting.
• Microsoft Exchange Server.
• VMware hosts, virtual servers and associated infrastructure.
• Administration and management of Linux server environments.
• Managing a Windows Active Directory Domain.
• Administration and management of Windows server and desktop environments.

• I.T. Security knowledge
• Experienced in the administration and back up of a large storage solution

Personal skills/behaviours/qualities:

• Effective communication skills are essential, both written and verbal.
• A pro-active, self-motivating attitude to project delivery.
• An ability to work both collaboratively and independently.
• An excellent team player with the ability to prioritise effectively.
• Willingness to take ownership of a task through to a successful delivery.
• Ability to create concise and effective documentation.
• Ability to liaise with both 3rd party solution providers
• Proven troubleshooting and problem-solving skills

Additional information:
MRC Harwell Institute specialises in mouse genetics research, from the earliest stages of development to diseases of ageing. We are very keen to push our research towards translational studies in humans, and collaborate with clinical and medical professionals for many of our research programmes.
More information about MRC Harwell can be found at
Informal expressions of interest in this post can be sent to Alison Walling
Other benefits also include a flexible pay and reward policy, excellent holiday entitlement, MRC Defined Pension scheme.

The closing date for applications is 21st October 2019
Interviews will be held towards the end of w/c 28th October 2019.


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