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Assistant Centre Manager

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Oxford Innovation’s Innovation Centres division operates a network of centres that provide flexible office and laboratory space and business support services to companies throughout the UK. Our clients are Universities, investors and public sector organisations that contract with us to deliver innovation centres and programmes to business. We now manage more than twenty five centres across the UK for a variety of public and private sector clients, providing space and support to nearly 1000 exciting, innovative and growing companies.
Major objectives of the role:
Assist with setting, monitoring and developing the standards of the building’s presentation, including cleanliness, health and safety and security.
Primary responsibility for implementing the agreed standard operating procedures and monitoring criteria with the centre team
Centre Walk rounds
Maintaining agreed standards on all vacant rooms. Including photographing and documenting prior to move ins and immediately after move outs.
Maintain Centre Asset register
With support from ‘Operations’ ensure compliance with statutory and mandatory obligations under the Health and Safety at Work Act
Maintain and deliver the Planned Preventative Maintenance (PPM) schedule in a timely manner
Report any reactive maintenance issues in the centre and oversee the works through to completion
Assist in Procurement and management of Contractors, Suppliers and Consumables
Manage assets, stock and inventory and replenish consumables where required
Assist in setting up, reporting and maintaining in-house IT systems
Where applicable ensure that all information is dealt with in accordance with GDPR and Money Laundering Regulations
Maintain records and documentation to comply with our Quality Management System ISO9001:2015
Contributing to developing a culture of quality service and customer care in all areas by encouraging open and honest feedback from the staff and tenants, assisting with regular tenant surveys and regular staff coaching
Strong contribution to promoting and building the centre’s reputation for exceptional standards of customer care
In the absence of the Centre Director/Manager, ensure that an appropriate competent employee is always on duty and able to deal with emergency procedures
Attend training courses and meetings as and when requested to do so, being responsible for own development
Undertake any additional tasks as proposed by the Centre Director/Manager

What we're looking for:
Experience in the operational running of an asset of the size, character and quality of the relevant centre
Previous experience in a letting office environment preferred
Clearly identifiable management skills in order to manage a team within a service environment, ensuring overall performance is maximised
Evidence of negotiation skills within previous roles
Attention to detail/completer finisher
Excellent administrative and organisational skills
Good communication skills, tactful and persuasive
Highly self-motivated and proactive with a desire to contribute to the company more widely
Client and customer services focussed
Ability to work under pressure and multi task
Motivate, lead and delegate tasks to team.
Team player and team leader
IT literate

What's in it for you:
This is a full-time role (37.5 hours per week). Hours will be worked between Monday and Friday, but flexibility required to meet the needs of the business.
Salary of up to £25,000
Discretionary bonus scheme
Life assurance 4x salary
Permanent Health Insurance
25 days’ holiday plus Bank Holidays
Charity Days
Flexible benefits package comprising:
Contributory pension with up to 5% matching employer contributions
Ability to increase or decrease amount of annual leave
Purchase of private medical and dental insurance
Childcare vouchers
Bicycle purchase
Charitable giving
Friendly, informal and flexible working environment

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